Sales Administrator/Client Coordinator
Posted Feb 14
Edinburgh, Midlothian, United Kingdom
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We are a fast-growing IT Consultancy based in Central Edinburgh working with some of the UK's biggest household names.
We are are now looking for a Client Services Coordinator, who is passionate about delivering excellent customer service to manage our client servicing and sales administration. You will pro-actively promote ECS, and ensure sales are maximised while delivering the highest level of customer service to ECS Clients.
The ideal person for this role will be highly organised and have great attention to detail and enjoy working with multiple different stakeholders. In return you will get a competitive salary and benefits package, and the opportunity to work in a fast-paced role with plenty of challenges to get involved in on a day to day basis.
You will be responsible for:
Manage Client servicing and sales administration, including management of associate renewals and Customer communications.
Single point of Contact for client renewals and contractors.
Handling incoming customer queries
Maintain accurate data source for internal reporting (Client tracker)
Preparation of quotes
Updating sales forecasts and contribute to sales review
Work with the Resourcing and Admin teams to align Pre-Employment Screening clearance, Purchase Orders and Contracts
Review of planned billing with invoicing team
Gather personal and rate information for pass through contractors
Ensure resources complete Client specific Skill matrices and training
Attend customer events
Purchase Order Management
You should have:
Microsoft Office experience, especially Exel
Strong people management skills
Experience working under pressure to tight deadlines
Strong written and oral communication Skills
ECS has over 450 employees, a growing pool of contracted Associates, and is headquartered in Glasgow, with offices in Edinburgh, Manchester, London and Pune (India).
With a significant and increasing pipeline of work, we are looking to recruit highly talented, ambitious and motivated individuals to join us on our journey. It's an exciting time to join ECS and a great place to work. If you have the skills and experience as stipulated above, can demonstrate a strong level of achievement in your career and want to join a thriving solutions driven organisation where you can continue to develop your skills, we would like to hear from you. Suffice to say, we offer a competitive salary and benefits package, commensurate with your experience and will provide appropriate training to assist you in achieving your personal goals.
We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.
Please note our fraud prevention process relating to all job applications
Fraud prevention databases have been established for the purpose of allowing employers to share data on their employment fraud cases. Should any investigation identify fraud or the commission or any other offence by you when applying or during your employment with ECS, we will record the details of this on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies, other employers and potential employers to prevent fraud.
Employment Type: Permanent
Other Pay Info: £competitive
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